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HUGE pothole in alley due to water main break repair on 1/22/16. As you can see from the pic the hole is at least 10" deep. This was reported on 2/1/16 and marked closed on 2/2/16. This issue is NOT RESOLVED AND HAS GOTTEN WORSE. Multiple calls to Richmond Customer Care and the number referenced below by several neighbors have been useless, we can't get a live person. Please address appropriately and quickly!

For your reference - SLC-2/2/2016 9:44 AM– Thanks for your report to Richmond Government online. This matter has been submitted to the department of public utilities. This SCF request will be closed. Please refer to S/O # 6492241, when inquiring. Follow ups can also be conducted by dialing Richmond Customer Care at 804-646-7000.